Navigation
- MINIMUM QUANTITIES
- TURNAROUND TIME
- HOLIDAYS
- ESTIMATES / QUOTES
- PAYMENT TERMS
- ARTWORK
- ORDER / ART PROOF APPROVAL
- UNDER / OVER RUN
- CLIENT SUPPLIED GARMENTS
- GARMENTS AND PRODUCT INVENTORY / STOCK.
- DECORATED PRODUCT CLAIMS & ISSUES
- CANCELLATIONS, RETURNS & EXCHANGES
- WEB PRICING / STOCK
- HANDLING
- PRICE MATCHING
- ORDER PICKUP
- SOCIAL MEDIA SHARING
- SHIPPING
- BEST PRICE GUARANTEE
Minimum Quantities
Embroidery: 6 Pieces per product style / SKU
under minimum charges applies for less than 6 units, suggested for sampling
Promotional Products: Varies depending on the product but generally 50-100 items per product & design.
Direct To Garment (DTG): No minimums
DTF Direct To Film & Vinyl: No minimums
Screen Printing: 20 Pieces per product style & color
Specialty Screen Printing
- Discharge / Water Based Screen Printing: 48 pieces
- Puff / Glow / Tag: 48 pieces
All minimums based on same product style SKU / color per set.
ie: 24 Men’s Black Next Level 3600 T-shirts (assortment in sizes is okay)
Turnaround Time
Terms, Turnaround Times & Policies
Final turnaround time is based upon submission and approval of the final client artwork proof.
Customers with sensitive deadlines and/or a specific in-hands date should contact us directly at (407) 982-5646 or e-mail shop@impressink.com. A Rush Service fee may be applicable for orders with sensitive deadlines. Any changes made to the final artwork design will delay the overall turnaround time.
We will not be responsible for any missed deadlines due to: holidays, weather conditions, vendor shortages & errors, shipping errors, power supply interruptions, or force majeure. We are unable to provide refunds in the event of such occurrences.
The customer will be responsible for any expedited shipping costs that may arise from needing to have an order done by a specific date.
Delayed orders due to unforseen circumstances might occur, if there is a rush fee associated (pro-rated to the specific items delayed), The fee will be refunded unless a different resolution is provided and agreed on between management & client.
Rush & Expedited Services
- All orders required in-hands under 7 business days is considered a rush order
- Rush orders are accepted case by case and based on our ongoing schedule
- Rush fees applies for orders between 24 hours through 6 business days
- Please contact us directly for rush orders
- shop@impressink.com
- Call or Text 407-982-5646
- Rushes are honored upon approval, payment & submission of all required information for an order
7-10 BUSINESS DAY "STANDARD" TURNAROUND
- 7-10 Business Day Standard turnaround applies only to our standard screen printing and embroidery services.
- Standard screen printing and embroidery refers to under 500 piece / garments with typical print placement / colors.
- Turnaround time starts upon approval and payment of the invoice
Promotional Items
- Promotional items other than t-shirts are subjected to a different turnaround based on specific items.
- Please contact us directly to inquire the timeline for a specific promotional product.
Additional Timeline
- Products that require additional finishing (folding & bagging, hem tags, removal and edits to garmeents) and cross-process (screen printing + embroidery) will require additional 2-4 business days
All turnaround times are subject to availability. Turnaround times must be confirmed with a direct sales representative and noted on sales order / invoice.
Holidays
We observe the following holidays, which will not count as production days:
New Year’s Day – January 1st
Memorial Day – Last Monday of every May
Independence Day – July 4th
Labor Day – First Monday of every September
Thanksgiving Day – Fourth Thursday of every November
Christmas Day – December 25th – December 26th
Estimates / Quotes
Payment Terms
A 50% deposit is required on all orders to begin processing & production. A full payment of the remaining balance is required upon pickup or prior to shipping.
- We accept: Visa, Mastercard, American Express, Discover, Cash, Money Orders, business / organization checks or cashier’s check.
- Checks must clear prior to starting of an order or shipping a completed order. Clients will accept entire responsibility for any delay this may cause.
- Purchase Orders & Billing with Net 30 Terms are accepted for qualified government entities, schools, universities and organizations with approved credit or vendor application.
- Checks can be made payable to: Impress Ink
Net 30 Term Accounts and Late Payments
For Net 30 Term Accounts, payments must be received and cleared within 30 days of the dated invoice. Invoices that are not paid according to the indicated payment terms on the invoice will incur a 5% monthly prorated late fee of the total due indicated on the respective invoice.
Returned Checks
There is a $50 fee for all returned checks. In the event that a check has been returned, the customer will be notified and informed that they have 3 days to make restituion, including any related fees. A check will not be accepted.
Chargebacks
There is a $75 fee for any credit card chargebacks submitted prior to any mediation / resolution, formal claims, returns or exchanges. Products / services received, delivered without any formal claim directly with Impress Ink cannot be chargedback, per our terms of claims notice that allows 72 hours of resolution within receipt of goods.
Artwork
Artwork Requirements
- All submitted files must be in 300 DPI or in Vector format.
- Accepted raster files are: .JPG, .PSD, .PNG
- Accepted vector files are: .EPS, .AI, .PDF
- Files submitted in low quality (non-vector, below 300 DPI) are subject to art preparation and editing fees.
- Artwork design should be sized to the physical print size
- All text must be converted to outlines
Artwork Design & Preparation
- Art not supplied in ready format is subject to design fees.
- Design typically takes 48 hours to complete, however it is subject to the detail of each project.
- Design time should be accounted separately from the turnaround time of an order.
- Design services are billed at rate of $50 per hour.
Order / Art Proof Approval
After a 50% deposit of the invoice, we will provide an invoice and a digital proof via email for every order (including re-orders). It is the responsibility of the customer to approve the proof and check for the accuracy of:
- Sizing
- Quantity
- Garment type, style & color
- Deadline/Delivery Date
- Spelling
- Ink colors
- Placement & print size
- Final design of artwork proof
We will not accept responsibility for errors, mispelling and corrections not implemented and/or requested after the final artwork proof approval.
Note: Any changes made after the original approval (if possible) may cause delays in production time and/or additional costs.
Under / Over Run
We use machinery to customize your products, therefore we will come accross overruns or underruns on any given orders. We will not be responsible for under runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered, and on the industry standard for customized goods.
- Screen Printing / Embroidery: 3%
- Specialty Screen Printing: 5%
- Promotional Items: 5%
All orders within the under/over run allowance of the specified quantity will be considered acceptable for delivery. We highly recommend customers to order extra garments for each size. We will not be responsible for profit loss on under runs. In case of an under run greater than the under/over run allowance, we will reprint the remaining quantity (if requested). We will only bill the total quanity fulfilled on an order.
Client Supplied Garments
We request that clients must supply an itemized list of all garment pieces brought in to be decorated.
- We require a digital spreadsheet e-mailed and printed alongside the delivered garments
- We will accept a supplier packing list
- Not providing a spreadsheet is subject to a recount / organization fee of $20 per 100 garments.
- You can use our garment spreadsheet and submit it with your order.
Clients are still subjected to the under/over run policy. It is our goal to provide the upmost care for your supplied garment and excellent printing services. However, different garments may react differently under standard printing environment, which may include high temperature and heat. Therefore, Impress Ink will not be liable for costs of client supplied garments. In the scenario of a misprint, Impress Ink will deduct the value of the services provided for that order / items.
Garments and Product Inventory / Stock.
Decorated Product Claims & Issues
Client must verify the correct quantity amount received prior to leaving the premise. We will not accept claims for incorrect quantity once the client leaves the shop. Claims regarding print quality MUST be reported within 72 hours after the order has been received. Please contact us immediately with any concerns regarding an order and we will work hard to resolve any issues!
Decoration Results & Acceptable Variances
Due to the nature of decoration and substrates there are industry acceptable variances within the following processes
Embroidery
- Lettering under 3/16″ sharpness results will vary due to the nature of thread and embroidery
- Acceptable placement tolerance range of 1/4″ both vertically and horizontally on garment
- Each embroidered product / substrate will vary depending on fabric type, thickness and construction
- Supplied garments will have no guarantee of results
Screen Printing, Transfers & Heat Press
- Due to porous nature of fabric, garment print & opacity can vary within same products
- Print results vary between synthetics/polyester, blends and cotton will vary (opacity, print hand, color vibrancy results)
- Color results vary depending on each garment color
- Pantones are best match only
- 8″x8″ and under print acceptable placement tolerance is 1/4″ vertically and horizonally on garment
- 9″x9″ and over print acceptable placement tolereance is 1/4″ vertically and 1/2″ horizontally on garment
- Acceptable +/- 10 degree angle tolerance on garment
- Special effects such as foil, glitter, glow and other addtitives can diminish through multiple washes
- Supplied garments will have no guarantee on results
Promotional Products
- Cylindrical products will have a 1/4″ horizontal variance
- Print area is subject to a 5% margin of variance relative to product dimensions (ie. a 3×3″ print area can range up to 1/6″(
- Print clarity is subject of each substrate
- Color results are “closest match” including pantones
Cancellations, Returns & Exchanges
Cancellation & Exchange of Products on orders prior to the production process are subject to a 15% restocking fee once a deposit is submitted on an order, plus any additional fees incurred (Shipping & Supplies). Once garments have been printed, cancellations will not be accepted.
All sales are finals due to the customized nature of products.
Impress Ink accepts exchanges & replacements (within 30 days) for equal value for products with the following issues:
- Manufacturer Imperfections
- Print Damage (cracking, peeling, missing parts of print)
- Decoration errors in part of Impress Ink
Products must be exchanged unless approved by management.
Web Pricing / Stock
Handling
Price Matching
Order Pickup
Social Media Sharing
Shipping
Best Price Gurantee
In the cases that we’re not the best price, Impress Ink will match or beat a competing quote given the follow conditions are met.
- Customer must provide an official quote from a competing vendor dated within 30 days
- Competing quote must identify the same garment type, color and quantity
- Competing company is located in the United States
